Are you placing an order for a scratching post or scratching barrel from the brand RHRQuality? Then shipping is free!
For orders under €75, you pay €9.95 shipping costs for deliveries in the Netherlands, Belgium and Germany.
Do you still have a question about our terms and conditions regarding our delivery? Send us a message via:
hello@rhrpets.com of call us on +31 (0) 416 383 22
All our orders in Europe are delivered with DPD. With an average delivery time of 1 to 2 working days in the Benelux, they remain the ideal carrier.
DPD delivers your order from Monday to Friday from 8:00 to 19:30. We will send you a track & trace code on the day of dispatch. This allows you to easily check where your parcel is located. Normally, your order will be delivered the next day.
Upon delivery you will have to sign for receipt. Without this signature, your order will not be delivered. This way, your parcel is always traceable. Make sure you are at home or that your neighbours, for example, can receive the package. Our supplier will write a note in your letterbox to let you know where to find your order.
We will make sure your parcel is well packed. Thanks to DPD, we can ship parcels up to 31.5 kg. If you place an order that is heavier, it will be delivered in several boxes.
All deliveries from RHR Pets arrive at your home under DPD's supervision. This means that DPD can be held responsible for the delivery. This applies when a partner company delivers on behalf of DPD.
Are you not at home on the day of delivery? Don't worry, DPD will always try to drop off your package at the neighbors. Thanks to a note in the letterbox, you immediately know where to find the package.
Are your neighbors not at home either? Then DPD will take the parcel to the nearest parcel point.
You can find all the information about the location of your parcel on the note in the letterbox or via the DPD tracking code that you received by e-mail.
Your order will remain available at the parcel point for two weeks. If you do not pick it up within that period, it will automatically be returned to us.
Do you have a question about our delivery? Do not hesitate to ask them via our contact form.
