Are you placing an order for a cat tree or scratching post from RHRQuality?
For almost all countries within Europe, we apply a fixed rate:
- Europe: € 9.95 per order
- Ireland: € 14.95 per order
Shipping costs are clearly displayed during checkout.
Want to know more? View our full shipping policy here or contact us via hello@rhrpets.com or by phone at +31 (0) 416 383 22.
All our orders in Europe are delivered with FedEx or DPD. With an average delivery time of 1 to 2 business days in the Benelux, they remain the ideal carriers.
FedEx or DPD delivers your order from Monday to Friday between 8:00 AM and 7:30 PM. On the day of shipment, you will receive a track & trace code from us. This allows you to easily check where your package is located. Normally, your order will be delivered the next day.
Upon delivery, you must sign for receipt. Without that signature, your order will not be delivered. This way, your package always remains traceable. So make sure you are at home or that, for example, your neighbors can receive the package. Our supplier will leave a note in your mailbox to let you know where you can find your order.
We ensure that your package is well packed. Thanks to FedEx and DPD, we can ship packages up to 31.5 kg. If you place an order that is heavier, it will be delivered in multiple boxes.
All deliveries from RHR Pets are supervised by FedEx or DPD at your home. This means that FedEx or DPD can be held responsible for the delivery. This applies when a partner company delivers on behalf of FedEx or DPD.
Not home on the day of delivery? Don’t worry, FedEx or DPD will always try to deliver your package to your neighbors. Thanks to a note in your mailbox, you’ll immediately know where to find your package.
If your neighbors are also not home, FedEx or DPD will take the package to the nearest parcel point.
You can find all information about the location of your package on the note in your mailbox or via the FedEx or DPD tracking code you received by email.
Your order will be available at the parcel point for two weeks. If you don’t pick it up within that period, it will automatically be returned to us.
Do you have any questions about our delivery? Feel free to ask them via our contact form.
