Return

At RHR Pets, we do everything we can to keep everyone happy. If you are not completely satisfied with your purchase, you can return your package to us up to 14 days after receiving the initial shipment.

How can I return a product?

1. Send us a message letting us know that you wish to return the order.
2. Fill  in the return form and put this form in the box (or boxes) you are going to send to us.
3. Take the box (or boxes) to a parcel point and keep the proof you receive (the cost of a return is at your own expense).

Once you have informed us that you wish to return a product, we will let our warehouse know that your package is on its way to us. Upon arrival of the package, we check the contents of the box for possible defects. If everything turns out to be in order, we will refund the full purchase price. This can take up to 14 days (after receipt of the goods).

When can't you return your order?

Below is a brief list of what we do not accept in the event of a return.

RHR Pets will not accept your return  if:

1. the product contains signs of use. The product must be free of odors and hair.
2. the product is no longer in its original packaging.
3. the product is damaged by use (damage caused by shipping is separate from this).

If this is the case, we will contact you and send the package back to you.

In the event of a wrong delivery or a warranty shipment, you will receive a free return label with which you can return the package (or packages) to us. You bring this package to a DPD parcel point, we do the rest.