Refund policy

Return and Refund Policy RHR Pets

  1. How can you return a product to RHR Pets?
  2. When can you return an order to RHR Pets and what do we not accept?
  3. What if RHR Pets has delivered me the wrong product?
  4. Refund from RHR Pets
  5. RHR Pets Returns
  6. Questions

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  1. How can you return a product to RHR Pets?
  1. Send us a message letting us know that you wish to return the order.
  2. Fill  in the return form and put this form in the box (or boxes) you are going to send to us.
  3. Take the box (or boxes) to a parcel point and keep the proof you receive (the cost of a return is at your own expense).

Once you have informed us that you wish to return a product, we will let our warehouse know that your package(s) is on its way to us. Upon arrival of the package, we check the contents of the box for possible defects. If everything turns out to be in order, we will refund the full purchase price. You will then normally receive the amount that needs to be refunded within 7 working days, this can take up to 14 days (after receipt of the goods).

 

  1. When can you return an order to RHR Pets and what do we not accept?

Below is a brief list of what we do not accept in the event of a return.

RHR Pets will not accept your return if:

  1. the product contains signs of use. The product must be free of odors, hair, and other things that do not belong on the product.
  2. the product is no longer in its original packaging.
  3. the product is damaged by use (damage caused by shipping is separate from this).

If this is the case, we will contact you and send the package back to you.

For more information, read our FAQ or returns page.

 

  1. What if RHR Pets has delivered me the wrong product?

Very annoying of course! Fortunately, we are human, the only disadvantage is that even we can make mistakes. In the event of a wrong delivery or a warranty shipment, you will receive a free return label with which you can return the package (or packages) to us. You bring this package to a DPD parcel point, we do the rest. We will of course immediately send or refund the correct product (or shop credit, etc.).

For more information, read our FAQ or returns page.

 

  1. Refund from RHR Pets

At RHR Pets we have a 100% satisfaction guarantee. If a product is not to your liking, we will look for the right solution together with you. If you are not satisfied with the product, you can return the product, provided it meets the aforementioned conditions. For more information about this, be sure to read our returns page.

When the product has been returned to us, you will receive the amount back from us a maximum of 14 days later (on average 1-4 working days) on your account (with which you have paid with us, we cannot transfer amounts to other accounts) including any shipping costs that you have paid with us.


You will not receive any compensation from us for:

  • Costs of your return (label)
  • Any surcharges
  • Possible taxes

These are all at your own expense.

 

  1. RHR Pets Returns

You can return the package to the following address:

RHR PetsVan Harenstraat 6
5145 RJ Waalwijk (NB)Netherlands

 

  1. Questions

If you have any questions, or is something not entirely clear? Be sure to call or email us! Also for our convenience, keep your order number (starts with ORDNL....) at hand, it will make it much easier for us to give you an answer as soon as possible.


hello@rhrpets.com
+31 0416-383221