Repair & Warranty
We do our best to avoid this, but of course it may happen that we make a mistake during shipping or that a product is damaged upon receipt. With every order you place with us, you have a one-year warranty on RHR Quality products. This covers manufacturing defects; damage caused by excessive use is not included. Is something not to your satisfaction? Please contact us. We will look for a solution together.
How do I submit a warranty/repair request?
Send us an email briefly explaining what is not to your satisfaction. Be sure to attach photos to the email so that we can immediately see what went wrong.
Follow the steps below and we will get started as soon as possible:
- Send an email to Contact@rhrpets.com.
- Put your order number in the subject line of the email (starting with #ORDNL....).
- Briefly explain the problem or what you would like advice about.
- One to a maximum of three photos clearly showing the problem.
- A kind regards :)
We will do our utmost to process your request as quickly as possible. On business days, you will receive a response from us within 24 hours, and no later than 48 hours. In the event of excessive use, we may need to receive your product physically so that we can examine it. If this is the case, we will provide you with a return label so that you can return the product free of charge. Be sure to include the return form with the package (or packages). Within 21 days, we will provide you with feedback and will be happy to discuss the next step.
Let customers speak for us
De krabpaal, vooral met deze heerlijk zachte hangmanden, is vanaf de eerste minuut en enorme hit. Elke dag wordt de paal goed benut en de mandjes zijn een heerlijke plek voor de katten om zich lekker te kunnen terug trekken en te slapen, of over t randje te hangen en alles eens goed in de gaten te houden van boven. Daarom ook plannen voor een 2e paal in de kamer. De beste keus voor onze katten