Privacy policy
PRIVACY POLICY
Last update on: 15.11.2021
This privacy policy applies to all activities that are developed within RHR Concepts. B.V. This holding company consists of the following websites:
- rhrpets.nl
- rhrpets.be
- rhrpets.se
- rhrpets.pt
- rhrpets.es
- rhrpets.fi
- rhrpets.it
- rhrpets.de
- rhrpets.co.uk
- rhrpets.eu
- rhrpets.dk
- Dierenvilla.nl
- Dierenvilla.be
- CatTreeKing.co.uk
- Tierwebshop.de
- Animauxvillas.com
- Animalcorner.it
- Kattenkrabpalen.nl
- Hondenbench.nl
- rhrquality.com
This privacy policy is intended to inform you about the information we collect when you purchase products through our websites, why we collect it, whether it is shared with third parties, how long it is kept, what rights you have and how you can exercise your rights.
- Who are we?
RHR Concepts B.V. is the party responsible for the processing of your personal data, with registered office in the Netherlands, 5151RS Drunen, Kasteeldreef 28, registered under the number: 16064495.
Contact details:
- Phone number: +310416383221
- E-mail adres: hello@RHRpets.com
- What personal data do we process?
The following personal data is processed by us:
- Identification data: first name, surname, country, street and house number, city, postal code, telephone number and email address, gender, date of birth, password, payment details, purchasing behaviour and choice of language. We also process any identifying company data, such as VAT number if applicable.
- All data that you voluntarily provide to us when you contact us, for example
- Your IP address, location data, browser data, operating system, duration of your visit, the pages you visited, links you click through the use of cookies (consult our cookie policy)
- How do we collect your personal data?
Your personal data is collected in the following ways:
- When visiting (one of) our websites
- By transferring data (analogue or digital)
- When you as a customer request products or services
- When creating an account
- When signing up for newsletters and emails
- When using social media channels such as Facebook, Instagram or Pinterest
- Why is your personal data processed?
We process the above-mentioned personal data for the following reason and on the legal basis stated therein:
|
Customer management and order fulfillment/follow-up |
Contractual necessity |
|
Creating a webshop account |
Permission |
|
Newsletters and messages |
Permission |
|
Inform about a new privacy statement, data breach and other legal obligations |
Legal obligation |
|
Development and improvement of the articles and services |
Permission |
|
Promotional and marketing purposes |
Permission |
|
Personal offers |
Permission |
If we would further process your personal data for a purpose other than those mentioned above, we will inform you in advance.
- Is your personal data shared with third parties?
Your personal data will never be sold or passed on to third parties for commercial purposes. We only process your personal data for the purposes indicated above.
The only ways in which your personal data can be passed on to third parties are:
- You give your prior express consent to do so;
- There is a legal obligation for us to transfer the personal data in the context of, for example, (the prevention of) fraud and abuse;
- We use third parties to be able to carry out part of the data processing, in which case we ensure that these third parties also comply with this privacy policy as processors.
- How long will your personal data be kept?
We do not store your data longer than necessary for the realization of the purposes for which they were collected and processed. This means that your data will be deleted from our files after 7 years after the purchase of a product on our website.
We will also delete your data if it is found to be outdated or if the data subject requests deletion via the contact details above or if you unsubscribe from the newsletter. Data associated with an account is retained until the account is deleted.
The above retention periods are deviated from if there is a legal exception (including but not limited to tax retention obligations), or in the event that we need this data for a longer period of time for our services or a legal dispute.
- What rights do you have?
You have various rights, which you can exercise by contacting us using the contact details above.
- You have the right to request us in writing for access to your personal data. You can submit this request via the e-mail address above.
- If you suspect that the personal data contains inaccuracies or has been processed incorrectly, you can request us to correct, supplement or delete this personal data.
- Withdrawing a previously given consent to the processing of personal data.
- In addition, you can request us to transfer your personal data to another controller or to provide it to you in a readable form.
- You have the right to complain about any privacy issues by contacting us. If you are not satisfied with the response to your question or complaint from us, you also have the right to lodge a complaint with the national authority in the Member State of your habitual residence.
Below is a link where you can find all the contact details of the national authorities in all Member States: https://edpb.europa.eu/about-edpb/board/members_en
|
- To oppose the use of your personal data for direct marketing purposes. |
- How can you exercise your rights?
You can contact us via the contact details above.
COOKIE POLICY
Last update: 18.10.2023
- WHAT ARE COOKIES?
Cookies are small files placed on your computer or mobile phone browser by the websites you visit. Cookies are widely used to make websites work, to improve the user experience and to communicate certain information to the owner of a website.
Users always have the option of adjusting the configuration of their browser to either accept all cookies, disable them or notify them when a cookie is used. Rejecting cookies may result in certain personalized services not being offered to that user or that a website no longer works properly, which may mean that full use of all the features of the website is not possible.
If you wish to disable the use of all or certain cookies, you will need to adjust your browser settings. As each browser is different, we recommend that you consult the 'Help' menu of your browser to find out how you can change your preferences regarding cookies.
The personal data that we collect through cookies accepted by you are processed by us in accordance with the legislation on privacy and cookies, in accordance with our privacy policy and in accordance with the current cookie policy.
- WHAT COOKIES DO WE USE ON THIS WEBSITE?
On our website, cookies are classified according to their use. In general, we distinguish four types of cookies: technically necessary cookies, statistical cookies, preferences cookies and marketing/social media cookies, the functionalities of which are explained in more detail below.
Within these four types of cookies, we also distinguish the cookies according to their origin into first-party and third-party cookies:
- First-party cookies: These are cookies that are placed and used by us.
- Third-party cookies: these cookies are created and placed by third parties.
- Technically necessary cookies
In order for the website to work without problems, technically necessary cookies are required. These cookies also allow us to improve how our website works. These cookies cannot be refused when using the website.
The following technically necessary cookies are used:
|
Name |
Posted by |
Definition |
Expiry period |
|
_Ab |
Shopify |
Access to management functions |
2 years |
|
_secure_session_id |
Shopify |
Navigating an online store |
24 hours |
|
_shopify_country |
Shopify |
Check-out |
Session |
|
_shopify_m |
Shopify |
Managing the customer's privacy settings |
1 year |
|
_shopify_tm |
Shopify |
Managing the customer's privacy settings |
30 minutes |
|
_shopify_tw |
Shopify |
Managing the customer's privacy settings |
2 weeks |
|
_storefront_u |
Shopify |
Updating customer account information |
1 minute |
|
_tracking_consent |
Shopify |
Tracking preferences |
1 year |
|
c |
Shopify |
Checkout |
1 year |
|
cart |
Shopify |
Shopping cart |
2 weeks |
|
cart-currency |
Shopify |
Shopping cart |
2 weeks |
|
cart_sig |
Shopify |
Checkout |
2 weeks |
|
cart_ts |
Shopify |
Checkout |
2 weeks |
|
cart_ver |
Shopify |
Shopping cart |
2 weeks |
|
checkout |
Shopify |
Checkout |
4 weeks |
|
checkout_token |
Shopify |
Checkout |
1 year |
|
dynamic_checkout_shown_on_cart |
Shopify |
Checkout |
30 minutes |
|
hide_shopify_pay_for_checkout |
Shopify |
Checkout |
Session |
|
keep_alive |
Shopify |
Localization for the customer |
2 weeks |
|
master_device_id |
Shopify |
Seller login |
2 years |
|
previous_step |
Shopify |
Checkout |
1 year |
|
remember_me |
Shopify |
Checkout |
1 year |
|
secure_customer_sig |
Shopify |
Customer login |
20 years |
|
shopify_pay |
Shopify |
Checkout |
1 year |
|
storefront_digest |
Shopify |
Customer login |
2 years |
|
tracked_start_checkout |
Shopify |
Checkout |
1 year |
|
checkout_one_experiment |
Shopify |
Settle |
Session |
- Statistical cookies
We use these cookies to measure the use of the website. They give us more information about the performance and loading times of the website and specific web pages. This data makes it possible to improve the user experience. We only use this data on an anonymous basis. These cookies can be refused by you when using the website.
The following statistical cookies are used:
|
Name |
Posted by |
Definition |
Expiry period |
|
|||
|
_landing_page |
Shopify |
Tracking landing pages |
2 weeks |
|
|||
|
_orig_referrer |
Shopify |
Tracking landing pages |
2 weeks |
|
|||
|
_s |
Shopify |
Shopify analytics |
30 minutes |
|
|||
|
_shopify_d |
Shopify |
Shopify analytics |
Session |
|
|||
|
_shopify_s |
Shopify |
Shopify analytics |
30 minutes |
|
|||
|
_shopify_sa_p |
Shopify |
Shopify analytics related to marketing and referrals |
30 minutes |
|
|||
|
_shopify_sa_t |
Shopify |
Shopify analytics related to marketing and referrals |
30 minutes |
|
|||
|
_shopify_y |
Shopify |
Shopify analytics |
1 year |
|
|||
|
_y |
Shopify |
Shopify analytics |
1 year |
|
|||
|
_shopify_evids |
Shopify |
Shopify analytics |
Session |
|
|||
|
_shopify_ga |
Shopify & Google Analytics |
Shopify analytics |
Session |
|
|||
|
|
|
|
|
|
|
||
|
|
|
|
|
|
|
||
- Preferences cookies
Preference cookies collect information about the visitor's choices and preferences or to ensure the proper functioning of the website. These cookies can be refused by you when using the website.
The following preferences cookies are used:
|
Name |
Posted by |
Definition |
Expiry period |
|
[…] |
[…] |
[…] |
[…] |
|
|
|
|
|
[These cookies are not used for the time being, but this may be in the future. In that case, the cookie policy will be updated.]
- Social media/marketing cookies
The social media cookies are used to enable functionalities specific to social networks to work. Marketing cookies are used to track visitors when they visit different websites. Their goal is to display ads that are tailored and relevant to the individual user. These cookies can be refused by you when using the website.
We use the following social media/marketing cookies:
|
Name |
Posted by |
Definition |
Expiry period |
|
|
|
Personalizing Google ads based on interests and search results in the browser used. For more information about the terms and conditions of google and their privacy policy, please refer to this page. |
[...] |
|
|
|
|
|
- HOW CAN YOU CONTACT US?
If you have any questions about how we use cookies, you can contact us using the details below:
- By e-mail: hello@rhrpets.com
- By mail: DIERENVILLA Van Harenstraat 6, 5145RJ WAALWIJK
- By phone: +31(0)416383221 working days from 08.00 to 16.00